Our frequently asked questions page has the answers to most of your questions. If you can't find the answers to your questions here, you can contact LifeStyle Concierge Services for additional assistance.
What is a Concierge Service?
Concierge Services are the solution to balancing work and home. We can advise and help you arrange, plan or organize anything that you do not have the time or the patience to do yourself. We are a personal assistant, personal shopper, consultant, errand runner and event planner, and are capable of handling a wide array of tasks allowing our clients to enjoy more time to do the things they value most.
What makes LifeStyle Concierge Services different from other companies?
LifeStyle Concierge Services provides personailzed one on one services at an affordable price. Our goal is to complete the job as you would personally like it done. Many other services merely book appointments for you and have no personal relationship or knowledge of your particular needs. We not only learn your preferences and are committed to making your life easier, but we offer many priveleges and exclusive discounts through our network of partners.
What are the benefits of a Concierge Service?
Not everyone requires full or part-time help. Sometimes, all you need is someone to handle the extras so you have more time to handle more important responsibilities, do the things you do best, or just relax and enjoy your life.
Do I have to be a member to benefit from your service?
No, not with our hourly a la carte services. However, our monthly membership plans do offer additional benefits and discounts.
How do I schedule your services?
Contact us via our website email@example.com or call us at (480) 422-6882 to determine how LifeStyle Concierge Services can best serve you. We will suggest a plan and create a schedule that works for you. Our usual hours are 9:00 am to 6:00 pm – evenings and weekends by special arrangement. We prefer at least 24 hours notice for any given task – but we realize that we don’t live in a 9-5 world, and that emergencies happen so we will do everything we can to accommodate an urgent request.
Can LifeStyle Concierge Services really arrange anything?
Yes, just about anything that is legal and moral... and if we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.
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How much do you charge?
We offer various membership plans as well as customized programs. Additionally, we can offer our services by the hour for both members and non members.
I have a Personal Assistant (PA) – why do I need you?
We are not here to challenge or remove the role of your PA; our mission is to support and enhance the role of your PA so their talents are dedicated to your daily business needs. Lifestyle Concierge Services is an extension of your PA, to provide additional support while working, residing or vacationing in Scottsdale/Phoenix, AZ. We have the local resources and knowledge of the area that will make working, living and playing in Scottsdale more memorable and enjoyable.
What methods of payments are accepted?
We accept checks, MasterCard, Visa, and American Express and cash. You can even pre-pay for services online. Visit our membership and hourly fees for more details.
Is your company bonded and insured?
Yes. Every employee and officer of the company is bonded and insured.
Are materials, products and additional services included in your hourly rate?
No. The client is responsible for paying all additional charges on top of the hourly rate.
How will I know what the additional service charges are?
LifeStyle Concierge Services will provide receipts for all hourly charges and all additional service charges within 1 business day after completion of service.
When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services, or the stress of not being able to accomplish all of your tasks, you will see that a concierge is suprisingly affordable.
Do I provide you with my credit card information and you keep a record of it?
Yes. You will provide us with credit card information that we will keep in our records. this is used if you have montlhly membership or for any purchases which you authorize. If you are using hourly servce, it is used for We the first hour to be charged in advance to the services rendered and then if required, any additional time used.
Do I provide your company keys to my home?
Yes, for services such as delivering groceries, pet sitting, property management or any other service you may need when not at home, you will provide us with a copy of your house keys along with a signed Key Release Form.
All personal and credit card information collected by LifeStyle Concierge Services will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
My work is very time consuming and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?
Yes. We can take care of all your needs. We would be happy to customize an estimate for your specific requirements. Visit our contact page and provide us with the details about your request.
I have a home that I leave vacant from time to time. Would you be able to maintain the property?
Yes, we assist with maintenance and monitoring of your property while you are not at home. In the event of a natural disaster or emergency of any kind, we are only a phone call away to ensure that your home is secure.
Can I buy Gift Certificates?
Yes. Give the gift of time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, a special friend that needs some organizational help or someone you think just would like some extra time to enjoy life. Gift certificates make the perfect gift of time and are a wonderful way of saying “thank you,” to your family, friends, employees and clients, and are welcome for any occasion. They can be purchased in several ways:
• A la Carte – hourly
• Special service packages tailored to the individual or organization
• Gift Membership packages
» Learn more about gift certificates.
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